'Deliver quality service to public'
Thursday, June 28, 2007
CIVIL servants must deliver effective, quality service to members of the public, the Deputy Ministry of Health said yesterday.
Speaking at the ministry's Kumpulan Kerja Cemerlang 2007 (KKC) or Quality Control Circle Convention, Pehin Orang Kaya Pekerma Laila Diraja Dato Paduka Hj Awg Hazair Hj Abdullah pushed for continuous efforts by the ministry to further improve process and procedures in the delivery of services.
He noted, however, that departments and divisions of the ministry still lack activeness and commitment to improve their daily performance and provision of satisfactory, quality customer service.
An organisation's effectiveness, productivity and quality service do not depend on 'management tools' but rather on the commitment and discipline of all members to putting these into practice, stressed by the deputy minister, adding that quality service can also be achieved through high intentions, sincere efforts, and the implementation of skills and clear transparent cooperation of all.
Pehin Dato Hj Hazair quoted a titah by His Majesty in 2004 which defines quality service as one that meet the needs of the public, and one that should be prioritised by the government sector. Only by meeting these needs, can a government agency be deemed as successful.
The KKC provides a continuous programme that encourages daily improvements of the personnel, Special Duties Officer from the ministry, Malai Hj Abdullah Hj Malai Othman, said.
The convention held at the Civil Service Institute, required participants to work in teams to address daily issue, and to suggest possible solutions that can be used in the development of a Standard of Procedure (SOP).
Three groups presented topics such as improvement of daily cases and improving women's health clinic services.
The Brunei Times
Speaking at the ministry's Kumpulan Kerja Cemerlang 2007 (KKC) or Quality Control Circle Convention, Pehin Orang Kaya Pekerma Laila Diraja Dato Paduka Hj Awg Hazair Hj Abdullah pushed for continuous efforts by the ministry to further improve process and procedures in the delivery of services.
He noted, however, that departments and divisions of the ministry still lack activeness and commitment to improve their daily performance and provision of satisfactory, quality customer service.
An organisation's effectiveness, productivity and quality service do not depend on 'management tools' but rather on the commitment and discipline of all members to putting these into practice, stressed by the deputy minister, adding that quality service can also be achieved through high intentions, sincere efforts, and the implementation of skills and clear transparent cooperation of all.
Pehin Dato Hj Hazair quoted a titah by His Majesty in 2004 which defines quality service as one that meet the needs of the public, and one that should be prioritised by the government sector. Only by meeting these needs, can a government agency be deemed as successful.
The KKC provides a continuous programme that encourages daily improvements of the personnel, Special Duties Officer from the ministry, Malai Hj Abdullah Hj Malai Othman, said.
The convention held at the Civil Service Institute, required participants to work in teams to address daily issue, and to suggest possible solutions that can be used in the development of a Standard of Procedure (SOP).
Three groups presented topics such as improvement of daily cases and improving women's health clinic services.
The Brunei Times
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