Poor service at mobile phone outlet
Saturday, June 2, 2007
I WISH that Brunei Darussalam could concentrate on improving the quality of customer service in the country.
Recently, I purchased a phone at a shop in Gadong and paid for it with my credit card after being told I would be able to pay the full amount in instalments without interest and I can collect points for it.
But after swiping my card, two months later I found out that the salesgirl didn't send in the application for the interest-free instalments and so for the two months that I was unaware of, I was being charged interest of the total amount of the phone which cost me $618.
It took me over two weeks to sort it out with the bank and the outlet, and it was so unnecessary.
Firstly, as a customer, this was not my fault at all and all the driving around to the banks and calling the shop over and over to clarify the situation, was completely unneccessary.
Secondly, as an establishment, they should compensate me for my efforts in sorting out the problem.
And thirdly, they should have apologised over the matter and given some kind of assurance that it will never happen again.
Unfortunately, the attitude displayed by the outlet was very disappointing to say the least.
I am just so disappointed that I chose specifically to go to this particular shop to purchase a phone, even though there were so many other smaller distributors who were selling at a cheaper price because of my belief that they could provide better service.
I was so wrong!
Recently, I purchased a phone at a shop in Gadong and paid for it with my credit card after being told I would be able to pay the full amount in instalments without interest and I can collect points for it.
But after swiping my card, two months later I found out that the salesgirl didn't send in the application for the interest-free instalments and so for the two months that I was unaware of, I was being charged interest of the total amount of the phone which cost me $618.
It took me over two weeks to sort it out with the bank and the outlet, and it was so unnecessary.
Firstly, as a customer, this was not my fault at all and all the driving around to the banks and calling the shop over and over to clarify the situation, was completely unneccessary.
Secondly, as an establishment, they should compensate me for my efforts in sorting out the problem.
And thirdly, they should have apologised over the matter and given some kind of assurance that it will never happen again.
Unfortunately, the attitude displayed by the outlet was very disappointing to say the least.
I am just so disappointed that I chose specifically to go to this particular shop to purchase a phone, even though there were so many other smaller distributors who were selling at a cheaper price because of my belief that they could provide better service.
I was so wrong!
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