Ministry told to focus on customers and results
Pro business: Second finance minister, Pehin Dato Haji Abd Rahman (R), called on all the officers and staff of the ministry to be more result-orientated and customer-minded. Picture: Syafie Nadi
Tuesday, January 22, 2008
THE Ministry of Finance has been called upon to raise the quality, productivity, and produce results for the services provided to the public and their clients as the ministry looks to become more result-orientated and pro business.
In his speech at the launch of the ministry's Customer Care day, the second finance minister, Pehin Orang Kaya Laila Setia Dato Seri Setia Haji Abd Rahman Haji Ibrahim said that the ministry will look to carry out its strategic plans in order to achieve its vision and mission with four specific points outlined as priorities.
"The Ministry (of Finance) will move towards (i) becoming result-oriented in implementing each plan and programme, (ii) instill a spirit of solidarity and integration as well as teamwork, (iii) enhance the level of skill and expertise by developing the ministry's human resource through training and ongoing capacity building and (iv) enhance and improve the client charter in order to guarantee service delivery and productivity, whilst also improving the working environment conducive to both the staff and the clients of the ministry," said the minister.
Pehin Dato Hj Abd Rahman also said "whilst Customer Care Day is based on promoting the services and facilities provided for customers and end users by the ministry and the departments within, the campaign is also significant in that it raises the awareness of officers and staff on the need to raise their levels of quality, productivity, and achieve the desired results expected." Pehin Dato Hj Abd Rahman also underscored the need to achieve this through the characteristics of positive work ethics and good moral values.
The heads of departments and sections within the Ministry of Finance were also called upon to ensure that all levels of personnel are trained so that they obtain the relevant skills and know how in delivering the services provided.
Moreover senior officials within the Ministry of Finance were also challenged by the minister to take up the initiative in launching creative and innovative ideas in raising the quality of services to their customers and clients.
Pehin Dato Haji Abd Rahman also believed that through the close interaction of ministry officials and staff with their end clients over the course of the four days, will provide a golden opportunity in evaluating the feedback provided by customers and raising their professional game.
Quoting His Majesty's titah during last year's national day celebration, the minister said that it is essential to take an open minded approach in order to address their shortcomings and further improve on their weaknesses.
From there it is expected to see a marked improvement and rise in the quality of service given and at the same time enhance the relationship between both the general public who make up the external clients and the ministry's internal clients, such as other government departments and agencies. Members of the Ministry of Finance were also called upon to take quick action in attending to the requests and complaints of the public.
The minister also hoped that a conducive environment stems from the events and outlined that ICT can play a vital role to ensure that the ever-changing service and requirements of the two categories are met. The ministry's revamped website was one example of the efforts by the ministry to utilise ICT, whilst at the same time capacity building of its members of staff has been an important facet of the quality development of its services.
The Brunei Times
In his speech at the launch of the ministry's Customer Care day, the second finance minister, Pehin Orang Kaya Laila Setia Dato Seri Setia Haji Abd Rahman Haji Ibrahim said that the ministry will look to carry out its strategic plans in order to achieve its vision and mission with four specific points outlined as priorities.
"The Ministry (of Finance) will move towards (i) becoming result-oriented in implementing each plan and programme, (ii) instill a spirit of solidarity and integration as well as teamwork, (iii) enhance the level of skill and expertise by developing the ministry's human resource through training and ongoing capacity building and (iv) enhance and improve the client charter in order to guarantee service delivery and productivity, whilst also improving the working environment conducive to both the staff and the clients of the ministry," said the minister.
Pehin Dato Hj Abd Rahman also said "whilst Customer Care Day is based on promoting the services and facilities provided for customers and end users by the ministry and the departments within, the campaign is also significant in that it raises the awareness of officers and staff on the need to raise their levels of quality, productivity, and achieve the desired results expected." Pehin Dato Hj Abd Rahman also underscored the need to achieve this through the characteristics of positive work ethics and good moral values.
The heads of departments and sections within the Ministry of Finance were also called upon to ensure that all levels of personnel are trained so that they obtain the relevant skills and know how in delivering the services provided.
Moreover senior officials within the Ministry of Finance were also challenged by the minister to take up the initiative in launching creative and innovative ideas in raising the quality of services to their customers and clients.
Pehin Dato Haji Abd Rahman also believed that through the close interaction of ministry officials and staff with their end clients over the course of the four days, will provide a golden opportunity in evaluating the feedback provided by customers and raising their professional game.
Quoting His Majesty's titah during last year's national day celebration, the minister said that it is essential to take an open minded approach in order to address their shortcomings and further improve on their weaknesses.
From there it is expected to see a marked improvement and rise in the quality of service given and at the same time enhance the relationship between both the general public who make up the external clients and the ministry's internal clients, such as other government departments and agencies. Members of the Ministry of Finance were also called upon to take quick action in attending to the requests and complaints of the public.
The minister also hoped that a conducive environment stems from the events and outlined that ICT can play a vital role to ensure that the ever-changing service and requirements of the two categories are met. The ministry's revamped website was one example of the efforts by the ministry to utilise ICT, whilst at the same time capacity building of its members of staff has been an important facet of the quality development of its services.
The Brunei Times
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