Adapt to changes, civil servants told
Improving performance: Dato Hj Eusoff Agaki (L), deputy minister at PMO receiving a souvenir from Director of Civil Service Sa Bali Abas (R) at the closing of the 12th Executive Development Programme for Senior Govt Officers. Picture: Jefrisalas
Wednesday, June 18, 2008
THE Deputy Minister at the Prime Minister's Office (PMO) yesterday exhorted senior government leaders to be more pro-active in assessing existing systems, procedures and regulations, saying that improvisations in line with current developments and demands within the civil service are highly encouraged.
"When carrying out duties as a leader, we must always be aware and prepared to accept that dissatisfaction towards the quality of government agencies' services are frequently talked about amongst stakeholders," said Dato Seri Paduka Hj Eusoff Agaki Hj Ismail during the closing ceremony of the 12th Executive Development Programme (EDP) for senior government officers last night.
"The public service delivery system is still being described as non-customer-friendly, slow, inefficient, irrelevant to current developments with frontliners whose roles are limited by bureaucracy," he said.
Sixteen local senior government officers and four senior officers from Cambodia, Laos, Myanmar and Vietnam were awarded certificates last night after 14 weeks of orientations, lectures, intensive seminars, study visits and discussions aimed at enhancing management and administration skills. To date, 179 officers have participated in the programme.
Dato Seri Paduka Eusoff Agaki said stakeholders will always be demanding and expecting more. "What fulfills yesterday's needs doesn't necessarily mean it is satisfying for today, and what is quality today may not be accepted tomorrow. Hence, we must close the gap between customers' expectations and the services that we provide by ensuring the public, as customers, find it easy and comfortable dealing with us," he said.
"The underlying question here is whether the great and wise ideas found in the vision, mission and strategic planning of an organisation can be translated at the implementation level in order to achieve what is desired.
Sa Bali Abas, the director-general of the Civil Service, said "the terms 'learning employees' and 'learning organisations' are still relevant to the continuous learning process because the success acquired in adapting to all situations, whether in the local sense or on a global scale, is the key to sustainability, perfection and our existence as upholders of peace and perpetrators of government policies."
The Brunei Times
"When carrying out duties as a leader, we must always be aware and prepared to accept that dissatisfaction towards the quality of government agencies' services are frequently talked about amongst stakeholders," said Dato Seri Paduka Hj Eusoff Agaki Hj Ismail during the closing ceremony of the 12th Executive Development Programme (EDP) for senior government officers last night.
"The public service delivery system is still being described as non-customer-friendly, slow, inefficient, irrelevant to current developments with frontliners whose roles are limited by bureaucracy," he said.
Sixteen local senior government officers and four senior officers from Cambodia, Laos, Myanmar and Vietnam were awarded certificates last night after 14 weeks of orientations, lectures, intensive seminars, study visits and discussions aimed at enhancing management and administration skills. To date, 179 officers have participated in the programme.
Dato Seri Paduka Eusoff Agaki said stakeholders will always be demanding and expecting more. "What fulfills yesterday's needs doesn't necessarily mean it is satisfying for today, and what is quality today may not be accepted tomorrow. Hence, we must close the gap between customers' expectations and the services that we provide by ensuring the public, as customers, find it easy and comfortable dealing with us," he said.
"The underlying question here is whether the great and wise ideas found in the vision, mission and strategic planning of an organisation can be translated at the implementation level in order to achieve what is desired.
Sa Bali Abas, the director-general of the Civil Service, said "the terms 'learning employees' and 'learning organisations' are still relevant to the continuous learning process because the success acquired in adapting to all situations, whether in the local sense or on a global scale, is the key to sustainability, perfection and our existence as upholders of peace and perpetrators of government policies."
The Brunei Times
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