Mobile users experiencing delay in SMS
Inconvenience: Some mobile users say sometimes SMSs reach them after an inordinate delay. Picture: BT file photo
Friday, September 12, 2008
OF LATE, some of the mobile users have been experiencing delay in receiving and sending text messages. Most of the phone subscribers say such delay has been causing great inconvenience to them.
A student from Institut Teknologi Brunei (ITB) who is currently under attachment, Hjh Nuruljannah Hj Mohd Zamari, 20, said that she has experienced this problem several times already.
"Sometimes I send a message to a subscriber at night and the subscriber will only receive my message sometime during dawn.
The worst occurs when these messages don't get into the inbox at all," she said.
She also said that the problem becomes a concern particularly when it comes to emergencies. Although there are other alternatives such as making phone calls, there are times when mobile users have to rely on text messages due to insufficient credit balance, she added.
Md Esham Szali, 21, also complained that, although several complaints have been made to overcome the problem, he would usually experience difficulty texting other subscribers on Saturday nights around 9pm.
Maria Eya, 48, stated that it is an advantage to subscribe to both DST and b-mobile services as one of these services may come in handy when one fails.
Sadrinamarwatty Matarsad, 29, complained that in the Kota Batu area where she lives, when a text message is sent to a switched-off mobile phone, the text message is never received.
A representative from DST, Md Azali Abd Ghani, 24, responded to the complaint with the explanation that every area has a fixed limited network coverage where the strength of the signal depends on the distance of the user to the exchange tower.
When the individual resides in a housing area that is close to the tower, their reception will be better than those who are located further from the tower, he said.
The availability of the signal also tends to be inconsistent with the signal going on and off every now and then, especially when one gets close to the border, explained Md Azali.
The amount of subscribers to the service can also be a factor, he added. Congested usage may cause the system to break down and insufficient network availability could also occur when large numbers of people are on the network.
Md Azali further said that a new exchange tower should be built to make smoother the process of text messaging, but admitted that it would take time and requires approval from the government.
The Brunei Times
A student from Institut Teknologi Brunei (ITB) who is currently under attachment, Hjh Nuruljannah Hj Mohd Zamari, 20, said that she has experienced this problem several times already.
"Sometimes I send a message to a subscriber at night and the subscriber will only receive my message sometime during dawn.
The worst occurs when these messages don't get into the inbox at all," she said.
She also said that the problem becomes a concern particularly when it comes to emergencies. Although there are other alternatives such as making phone calls, there are times when mobile users have to rely on text messages due to insufficient credit balance, she added.
Md Esham Szali, 21, also complained that, although several complaints have been made to overcome the problem, he would usually experience difficulty texting other subscribers on Saturday nights around 9pm.
Maria Eya, 48, stated that it is an advantage to subscribe to both DST and b-mobile services as one of these services may come in handy when one fails.
Sadrinamarwatty Matarsad, 29, complained that in the Kota Batu area where she lives, when a text message is sent to a switched-off mobile phone, the text message is never received.
A representative from DST, Md Azali Abd Ghani, 24, responded to the complaint with the explanation that every area has a fixed limited network coverage where the strength of the signal depends on the distance of the user to the exchange tower.
When the individual resides in a housing area that is close to the tower, their reception will be better than those who are located further from the tower, he said.
The availability of the signal also tends to be inconsistent with the signal going on and off every now and then, especially when one gets close to the border, explained Md Azali.
The amount of subscribers to the service can also be a factor, he added. Congested usage may cause the system to break down and insufficient network availability could also occur when large numbers of people are on the network.
Md Azali further said that a new exchange tower should be built to make smoother the process of text messaging, but admitted that it would take time and requires approval from the government.
The Brunei Times
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