HRH launches e-darussalam portal


HIS Royal Highness Prince Haji Al-Muhtadee Billah, the Crown Prince and Senior Minister at the Prime Minister's Office yesterday launched the e-darussalam portal, a single website where Internet users will have access to all of the government's online services.

Users will have to go through a one-time registration at the e-darussalam site,, before verifying their account and identity at any of the counters of the Department of Electrical Services (DES) and the Land Transport Department (LTD), the two agencies that have so far integrated their e-services on the portal.

The services currently available were the payment of electricity bills, renewal of driving licences and road tax, and the online facility to book car inspections at the LTD. However, the public will have to register with e-darussalam to obtain their username and password, to be able to access and use the online services.

"Once you've registered that, then everything is done online," e-Government National Centre (EGNC) Director Adi Shamsul Hj Sabli told reporters.

Addressing a press conference following the national portal's launch, the EGNC director said that the electricity bill payment facility was "fully online" but the LTD's e-services were being tested on e-darussalam as a portal and will be "refined" further, in terms of collection and payment procedures.

"InsyaAllah, the full end-to-end process will be carried out in six months. At the end of which, it will be fully online," Adi Shamsul said.

"As we go along, the intent is indeed to make everything available online... through the e-darussalam portal, and reduce the need to visit the counters," he said, adding that the development of the portal will be done "step-by-step".

The e-darussalam portal had about 30 e-services linked to its site, but not all the links such as the application for national housing scheme were active.

The EGNC director said that more online government services will be added in the "near future", with all the ministries and departments welcomed to contribute. "We will be actively engaging the ministries and departments to identify what services they can already provide online and to integrate it fully with e-darussalam."

"We're looking for simple things. It doesn't have to be very complex things (services). Something that is easy to develop, (can be) quickly rolled out and made available online."

Adi Shamsul added that during the tour of the booths set up in conjunction with the launching at The Empire Hotel and Country Club, representatives of several government agencies expressed their interest to put their services online on the e-darussalam.

"We've got all the infrastructure in place to make (those future services) online," he said.

However, the EGNC director said that they had to remain conscious of the supporting business processes, or back-office processes carried out at the agencies and not visible to the public.

"We're always very conscious about that. It's not just a matter of developing a website. It's a matter of developing a service, improving it through online delivery."

The Brunei Times
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